Packaging and protecting fragile items
Good packaging protects your items and affects your shipping weight. Here’s what standard vs extra packaging covers, and what to do if something arrives damaged.
Packaging does two jobs: it protects your item in transit, and it changes the parcel’s size — which can change your shipping cost. A few minutes of thought here saves money and heartbreak.
Standard vs extra packaging
Standard consolidation removes excess boxes to reduce weight and volume. For anything breakable, extra packaging — bubble wrap, foam, a reinforced outer box — is worth requesting. Removing bulky original boxes can also lower volumetric weight, but ask first if the box matters to you.
Fragile items
- Request added protection before the parcel ships.
- Accept that fragile goods always carry some transit risk.
- Check that your item and line allow the contents (e.g. glass, liquids).
If it arrives damaged
Photograph the item and all packaging immediately, keep everything as received, and contact support with your order number and photos. If you added shipping insurance, damage may be claimable — see our note on returns and after-sales.
Packaging options and fees are set by the official Wheebuy site and change — confirm what’s available and what it costs before you submit the parcel.
Common questions
Agents usually consolidate and repack orders for safer, lighter shipping. The exact packaging options and any fees are set on the official site.
Often yes — reinforced boxes, extra padding or similar are common value-added options. Request them before the parcel ships, and confirm the cost on the official site.
Photograph the item and packaging as soon as it arrives, keep everything, and contact support with your order details. If you bought shipping insurance, a claim may apply.
Put this guide into practice
Browse finds on W2CSpreadsheet, then order, check QC and ship through the official Wheebuy site.