Shipping insurance and compensation, explained
Insurance can cover loss or damage in transit, within limits. Here’s what it typically covers, what it usually doesn’t, and how a claim works.
Insurance turns a rare disaster — a parcel lost or smashed in transit — from a total loss into a claim. It’s optional, and worth understanding before you tick the box.
What it usually covers
Shipping insurance generally covers loss or damage in transit, up to a coverage limit tied to the value you declare. It’s about the journey, not buyer’s remorse.
What it usually doesn’t
- Prohibited or restricted items shipped against the rules.
- Losses from under-declaring the parcel’s value.
- Problems you could have rejected at QC.
How a claim works
Keep everything as it arrived, photograph damage immediately, and contact support with your order number and evidence. Claims have limits and deadlines, so act promptly.
Is it worth it?
For high-value or irreplaceable parcels, the small premium is usually worth the peace of mind. For a cheap parcel, you may choose to self-insure.
Insurance availability, cost, coverage limits and claim rules are set on the official Wheebuy site and can change — confirm the terms before you rely on cover.
Common questions
Many agents offer optional shipping insurance at checkout. Whether it’s available, what it costs and the coverage limit are set on the official site — check there.
Typically loss or damage in transit, up to a declared limit. It generally won’t cover prohibited items, under-declared value, or issues you could have caught at QC.
Keep the item, packaging and all records, photograph any damage on arrival, and contact support promptly with your order number to start a claim.
Put this guide into practice
Browse finds on W2CSpreadsheet, then order, check QC and ship through the official Wheebuy site.